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Terms of Use

14 Day Return

We appreciate it's not always easy buying the perfect product online and we understand that you may need to return items occasionally.

We are happy to accept returns that have not been used and have the original tags still attached. On receiving your returned item we will gladly send you a replacement product if it's available or refund your purchase price (excluding the freight fee).

We also guarantee all our products against defects in materials and workmanship.

If you are not completely satisfied with your purchase, please return your item(s) within 14 days of receiving your order. After 30 days, Lakeland cannot accept returns for any reason other than manufacturing defects.

All returns must be accompanied by a completed copy of the Return/Exchange Form as well as a copy of the invoice.

To return an item:

1) Pack your item in secure packaging.

2) Download a Return/Exchange Form at:

Download Returns Form

3) Lakeland Returns Form include your form, complete with your reason for return, along with your contact details. Please also include a copy of the invoice.

4) If you wish to exchange the item for another Lakeland product, please list what product you wish to swap it over for on the form.

5) Send to:
Lakeland Design Pty Ltd
1/78-81 Bayfield Road
Bayswater Victoria 3153
Australia